koi cuan Platform Account Terms

We at koi cuan set out the terms under which you access our platform, open an account, deposit funds, and withdraw winnings. These terms apply to all users regardless of device—Android app, iOS web shortcut, or desktop browser. By creating a koi cuan account, you agree to comply with these conditions and all applicable local laws governing online gaming in your jurisdiction.

Our platform operates under a jurisdiction-restricted framework. We do not offer services in regions where local law prohibits online gaming or sportsbook activities. You bear sole responsibility for verifying that your residential location permits access to koi cuan before opening an account. We reserve the right to suspend or terminate any account that violates these terms or operates from a restricted jurisdiction.

This page covers account opening, deposit and withdrawal procedures, bonus terms, dispute resolution, and your rights on koi cuan. For specific questions about your account or a transaction, contact our support team through the in-app help centre.

Account Opening and Verification on koi cuan

When you join koi cuan, we require a valid email address and a secure password. You must then complete our Know Your Customer (KYC) verification process by uploading a clear photograph of your national identity card, passport, or equivalent government-issued ID. We also request proof of residence—a utility bill, bank statement, or official letter dated within the past three months—showing your name and current address.

Our compliance team reviews submitted documents within standard business hours. Once verified, your account gains access to deposit and withdrawal functions. If we identify discrepancies between your submitted documents and our records, we may request additional information or temporarily suspend your account pending clarification. Users in Jakarta, Surabaya, Bandung, and Medan commonly complete verification within one business day.

You are responsible for keeping your password confidential and for all activity on your account. If you suspect unauthorized access, contact our support team immediately. We undertake to reset your password through a one-time code sent to your registered email or phone number. Password reset links expire after a limited window for security reasons.

Deposits and Withdrawal Procedures

We accept deposits through multiple payment channels: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). When you initiate a deposit, our system generates a unique virtual account number or payment reference. You transfer funds from your personal wallet or bank account to this reference. Once the payment provider confirms receipt, your koi cuan balance updates automatically.

E-wallet deposits typically settle within minutes. Bank virtual account transfers follow standard interbank processing windows and may take longer during weekends or public holidays such as Idul Fitri or Imlek. We do not publish fixed deposit times because settlement depends on external payment-provider systems beyond our control.

Withdrawals route back to your original deposit source when feasible. You specify your preferred payout method, and our compliance team verifies that the destination account matches your KYC records. Once approved, the withdrawal request enters our settlement queue. Actual payout timing depends on the payment provider's availability, your bank's inbound transfer processing, and any KYC variance flagged for additional review. We do not guarantee fixed withdrawal times; instead, the koi cuan app displays real-time status updates as your request moves through our system.

Deposit confirmation

We send a push notification and email receipt once your deposit settles and your balance updates.

Withdrawal review

Our compliance team checks your KYC records and recent transaction history before approving payouts.

Account balance

Your balance reflects all deposits, withdrawals, and game activity across koi cuan categories in real-time.

Our koi cuan Bonus Terms and Dispute Resolution

We occasionally offer promotional bonuses tied to new-account deposits or seasonal events. Any bonus offer includes specific terms: eligible deposit amounts, game categories where the bonus applies, and any playthrough requirements. We communicate bonus terms clearly at the time of offer. Bonuses are non-transferable and expire if unused within the stated window. We reserve the right to modify or withdraw bonus offers at any time.

We reserve the right to suspend or terminate your koi cuan account if we detect fraudulent activity, violation of these terms, or access from a restricted jurisdiction. Suspended accounts remain locked pending our investigation. If we terminate your account due to breach of terms, we may forfeit any remaining balance. You may appeal a suspension or termination by contacting our support team with supporting documentation.

Our services are available only where local law permits online gaming. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We perform periodic location checks against submitted KYC data and transaction patterns; significant mismatches may trigger account review or temporary suspension pending clarification.

• Keep your KYC profile current; out-of-date documents may delay withdrawals.
• Use the same legal name across all payment methods and your koi cuan account.
• Report unauthorized access or suspicious activity to our support team immediately.
• Review your transaction history regularly and report discrepancies within 30 days.
• Verify your jurisdiction permits access to online gaming services before opening a profile.